WHAT IS THE SOLUTION THAT BEST FITS YOUR BUSINESS NEEDS?
We pick the best technologies on the market and implement them according to your company's needs. MRC integrates digital innovation to your business strategy to help you improve and optimize your business through solutions with proprietary methodologies.
OmniChannel
MRC solves the most complex challenges for its clients, providing groundbreaking services and solutions in strategy, business organization, and digital.
Contact Center
MRC employs an Omnichannel model for managing all activities related to Contact Centers; focusing in particular on customer satisfaction, increased sales volumes, revenue growth, and cost reduction.
Digital Transformation
Starting from the use of new digital technologies, MRC OmniChannel helps its clients to tweak, improve, business processes, corporate culture and customer experience by streamlining costs and paving the way towards new business opportunities.
Temporary management
MRC Temporary Managers are the perfect solution to support companies in their growth, digital transition, optimization, generational change, strategic reorientation, crisis management and turnover stages. Specialized in different functional areas, experienced and professional, they support companies until they achieve their goals,s and ensure an effective handover at the end of their mandate.
Privacy Assessment Tool
From May 25, 2018, every organization must comply with EU Regulation No. 679/2016 (GDPR, General Data Protection Regulation). MRC supports companies in all stages that involve GDPR regulations, starting from design and improvement audits, to training.
PLACE PEOPLE AT THE CENTER OF YOUR BUSINESS STRATEGY
People Strategy
- Omnichannel Advisory Board
- Disruptive KPIs Approach
- Generation Match
- Smart Working Strategy
- End to End Labs
Learning & Development
- Learning Offer Strategy
- Skills Development Programs
- Empathy Coaching
- Business Transformation Sessions
- Internal Academy Creation